Support

Support

For support on the following request types:

  • PKI Certificate Issuing. Please use this to retrieve your PKI certificates (currently in use version 2 and for future use version 3)
  • RFCs (Request For Changes to Peppol specifications, agreements or policies)
  • BUG (hotfix) reporting
  • General support
  • Compliance issues

Please submit your requests in the Peppol Jira Service Desk here: https://openpeppol.atlassian.net/servicedesk/customer/portal/1

 

If you need help understanding the different request types please refer to the following guide:

https://openpeppol.atlassian.net/wiki/download/attachments/357171349/OpenPeppol_JiraServiceDesk_UserGuide_v1.0.pdf?api=v2

 

Test and Onboarding

Test and Onboarding can be done through the OpenPeppol centralized testbed located here:

OpenPeppol Centralized Testbed

Make sure you have done all the pre-requisites described in the Testbed User Guide before initiating the test.

User guide on how to use the testbed can found here:

OpenPeppol Centralized Testbed User guide